Economics of Putting People First
with Jack Lannom
The empirical data is inarguable: there is a direct relationship between employee happiness, customer satisfaction, and bottom-line profitability. Fresh Smith, founder and CEO of FedEx, wisely revealed the order of sustainable organizational success when he penned the FedEx credo: People-Service-Profits. The three-fold order of his success formula rightly began with People, and not Profits.
The purpose of this white paper is to encourage you to consider the order of your corporate philosophy, so that you can achieve greater growth potential.