Profitability of Dignity, Respect & Honor
During more than thirty years as a leadership consultant, a virtual host of disgruntled employees and customers have given me an earful about how poorly they are being treated. Every time I hear the pain and disgust in their voices as they describe the disrespect and dishonor they are experiencing, it makes me even more determined to do something about this epidemic of disrespect in the workplace.
In case you may be thinking that this is just one man’s perspective, I suggest that you read an article in The Harvard Business Review, titled “The Price of Incivility: Lack of Respect Hurts Morale and the Bottom Line” by Professor Christine Porath, Associate Professor of Management at Georgetown, and Professor Christine Pearson.
Porath and Pearson state emphatically that “Rudeness at work is rampant, and it’s on the rise. Over the past 14 years we’ve polled thousands of workers about how they’re treated on the job, and 98% have reported experiencing uncivil behavior.”
The purpose of this white paper is to help leaders realize that this issue of disrespect in the workplace is not just an HR problem; it is, in the primary sense, a ubiquitous leadership problem that is destroying the trust currency and profitability of organizations all over the world.
In this white paper you will learn the root cause of the problem of incivility and discover a detailed system for creating a culture of dignity, respect, and honor that will enable you to reap a harvest of sustainable profitability, both socially and economically.
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