Horst Schulze “Knowing what your customer wants”
Horst Schulze built a customer service model for the Ritz-Carlton that has globally impacted the hospitality industry, as well as many others. In this brief clip from an FCCI 3-part series, Horst passionately explores foundational and practical thoughts on how to lead the charge to excellence.
Speaker’s Introduction and 3 minutes of Horst’s thoughts on Servant Leadership…Hear more from Horst at FCCI’s 2019 40th Annual International Conference, a Leadership Collab in San Diego, CA, USA. www.leadershipcollab.com
No online transcript available… yet.