Horst Schulze “Knowing what your customer wants”

Horst Schulze built a customer service model for the Ritz-Carlton that has globally impacted the hospitality industry, as well as many others. In this brief clip from an FCCI 3-part series, Horst passionately explores foundational and practical thoughts on how to lead the charge to excellence. Speaker’s Introduction and 3 minutes of Horst’s thoughts on Servant Leadership… Hear lots more from Horst in other videos & study guides in our library.