Horst Schulze’s vision for what became the Ritz-Carlton began with a writing assignment when he was 15 years old: Ladies and Gentlemen, Serving Ladies & Gentlemen. That vision went on to help build one of the most recognized brands in the world, the Ritz-Carlton. The customer service model that Horst crafted, modeled and personally trained both lifted obscure workers into distinguished careers and rasied global standards for the entire hospitality industry. Horst’s deep convition was and is that people who are made in God’s image should be treated with dignity and respect, whether they are a dishwasher, busboy or a wealthy & influential customer. Don’t miss this always amazing update from Horst and be sure to discuss it in your group.

Horst Schulze built a customer service model for the Ritz-Carlton that has globally impacted the hospitality industry, as well as many others. In this 3-part series, Horst passionately explores foundational and practical thoughts on how to lead the charge to excellence.
Speaker’s Introduction-Part 1, plus 3 sessions-Parts 2-4

Horst Shulze has been passionate about quality service and operational excellence ever since he wrote a paper at 14 years of age “Ladies and Gentlemen, Serving Ladies and Gentlemen.” The brilliance of that thought became a transformational vision for the Ritz-Carlton Hotel Company and central to his building an globally recognized iconic brand. Join him now…

Horst Schulze’s passion for excellence can be traced back to a trade school writing assignment at 14 years of age. That visionary paper: “Ladies and Gentlemen, Serving Ladies and Gentlemen” drove his career and eventually catalyzed the vision for the Ritz-Carlton Hotel Company. That uplifting charge to Ritz-Carlton staff was central to Horst crafting a globally recognized iconic brand that redefined excellence. Join Horst now for a 7 minute sample of gold nuggets… Hear lots more from Horst in other videos & study guides in our library.

Horst Schulze built a customer service model for the Ritz-Carlton that has globally impacted the hospitality industry, as well as many others. In this brief clip from an FCCI 3-part series, Horst passionately explores foundational and practical thoughts on how to lead the charge to excellence.

Horst Schulze built a customer service model for the Ritz-Carlton that has globally impacted the hospitality industry, as well as many others. In this brief clip from an FCCI 3-part series, Horst passionately explores foundational and practical thoughts on how to lead the charge to excellence. Speaker’s Introduction and 3 minutes of Horst’s thoughts on Servant Leadership… Hear lots more from Horst in other videos & study guides in our library.

“Taste and see that the Lord is good.” Sometimes you just don’t know how great something is until you get a good sample of the real thing. Here’s a short sampler of some snippets from great sessions of recent FCCI materials. It may be very helpful when deployed in the Master Inviter strategy.

Horst Shulze’s customer service and team building model shaped and sustained the Ritz-Carlton’s culture, making it a globally iconic brand. His influence goes way beyond the Ritz-Carlton as “Ladies and Gentlemen, Serving Ladies and Gentlemen”–the title of a paper he wrote at 15 years of age–became the Ritz’ vision statement and lifted hospitality workers to places of dignity, self-esteem and life pursuits of excellence.
5 Sessions of practical, high impact ideas, with Discussion & Application guides