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Leading for Excellence | Group Resource
Horst Shulze has been passionate about quality service and operational excellence ever since he wrote a paper at 14 years of age “Ladies and Gentlemen, Serving Ladies and Gentlemen.” The brilliance of that thought became a transformational vision for the Ritz-Carlton Hotel Company and central to his building an globally recognized iconic brand. Join him now…
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BLG Discussion Guide-Horst Schulze-Leading for Excellence-1-4
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