Leading for Excellence | Group Resource
Horst Shulze has been passionate about quality service and operational excellence ever since he wrote a paper at 14 years of age “Ladies and Gentlemen, Serving Ladies and Gentlemen.” The brilliance of that thought became a transformational vision for the Ritz-Carlton Hotel Company and central to his building an globally recognized iconic brand. Join him now…
No online transcript available… yet.
The following downloads are designed to accompany this library resource.