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Leadership Excellence-Operations | Group Resource

Horst Shulze’s customer service and team building model shaped and sustained the Ritz-Carlton’s culture, making it a globally iconic brand. His influence goes way beyond the Ritz-Carlton as “Ladies and Gentlemen, Serving Ladies and Gentlemen”–the title of a paper he wrote at 15 years of age–became the Ritz’ vision statement and lifted hospitality workers to places of dignity, self-esteem and life pursuits of excellence.
5 Sessions of practical, high impact ideas, with Discussion & Application guides

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