video

Leading for Excellence Excerpt

Horst Schulze’s passion for excellence can be traced back to a trade school writing assignment at 14 years of age. That visionary paper: “Ladies and Gentlemen, Serving Ladies and Gentlemen” drove his career and eventually catalyzed the vision for the Ritz-Carlton Hotel Company. That uplifting charge to Ritz-Carlton staff was central to Horst crafting a globally recognized iconic brand that redefined excellence. Join Horst now for a 7 minute sample of gold nuggets… Hear lots more from Horst in other videos & study guides in our library.